{"id":903,"date":"2013-11-20T21:06:08","date_gmt":"2013-11-20T21:06:08","guid":{"rendered":"http:\/\/www.marana.com.au\/?page_id=903"},"modified":"2013-12-02T19:58:14","modified_gmt":"2013-12-02T19:58:14","slug":"customer-service-and-relationship-management-2","status":"publish","type":"page","link":"https:\/\/marana.com.au\/?page_id=903","title":{"rendered":"Customer Service and Relationship Management"},"content":{"rendered":"<p><strong>Do your staff have the fundamental service skills for today\u2019s customer focused workplace?<\/strong><\/p>\n<p>Marana has extensive experience in training a range of core service and relationship management skills to positively promote the organisation and deliver service.\u00a0 Our solutions are pragmatic, dynamic, use real case studies and build on people\u2019s existing expertise. We focus on applying the skills learned back to the workplace.<\/p>\n<p>A sample of services in this area include:<\/p>\n<ul>\n<li>Identifying customer\/client\/stakeholder needs and expectations<\/li>\n<li>Setting clear service standards and expectations<\/li>\n<li>Delivering service in a legislative environment<\/li>\n<li>Building rapport and creating positive first impressions<\/li>\n<li>The importance of &#8216;knowing your stuff&#8217;<\/li>\n<li>Avoiding verbal &#8216;fire-starters&#8217; &#8211; words and phrases that help situations and words and phrases that harm situations<\/li>\n<li>Dual focus approach to service \u2013 people and behaviours \u2013 process and systems<\/li>\n<li>Creating and developing customer service cultures<\/li>\n<li>Managing customer\/client expectations<\/li>\n<li>How to say &#8216;no&#8217; and provide alternative solutions<\/li>\n<li>Dealing with angry and upset people<\/li>\n<li>Empathy \u2013 what is it and why is it important?<\/li>\n<li>Keeping calm and maintaining equilibrium<\/li>\n<li>Sales and client management skills<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Do your staff have the fundamental service skills for today\u2019s customer focused workplace? Marana has extensive experience in training a range of core service and relationship management skills to positively promote the organisation and deliver service.\u00a0 Our solutions are pragmatic, dynamic, use real case studies and build on people\u2019s existing expertise. We focus on applying [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-903","page","type-page","status-publish","hentry","wpautop"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service and Relationship Management - Marana Consulting Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/marana.com.au\/?page_id=903\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service and Relationship Management - Marana Consulting Group\" \/>\n<meta property=\"og:description\" content=\"Do your staff have the fundamental service skills for today\u2019s customer focused workplace? Marana has extensive experience in training a range of core service and relationship management skills to positively promote the organisation and deliver service.\u00a0 Our solutions are pragmatic, dynamic, use real case studies and build on people\u2019s existing expertise. We focus on applying [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/marana.com.au\/?page_id=903\" \/>\n<meta property=\"og:site_name\" content=\"Marana Consulting Group\" \/>\n<meta property=\"article:modified_time\" content=\"2013-12-02T19:58:14+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/marana.com.au\\\/?page_id=903\",\"url\":\"https:\\\/\\\/marana.com.au\\\/?page_id=903\",\"name\":\"Customer Service and Relationship Management - Marana Consulting Group\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/marana.com.au\\\/#website\"},\"datePublished\":\"2013-11-20T21:06:08+00:00\",\"dateModified\":\"2013-12-02T19:58:14+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/marana.com.au\\\/?page_id=903#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/marana.com.au\\\/?page_id=903\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/marana.com.au\\\/?page_id=903#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/marana.com.au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Service and Relationship Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/marana.com.au\\\/#website\",\"url\":\"https:\\\/\\\/marana.com.au\\\/\",\"name\":\"Marana Consulting Group\",\"description\":\"companies transformed\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/marana.com.au\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Service and Relationship Management - Marana Consulting Group","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/marana.com.au\/?page_id=903","og_locale":"en_US","og_type":"article","og_title":"Customer Service and Relationship Management - Marana Consulting Group","og_description":"Do your staff have the fundamental service skills for today\u2019s customer focused workplace? Marana has extensive experience in training a range of core service and relationship management skills to positively promote the organisation and deliver service.\u00a0 Our solutions are pragmatic, dynamic, use real case studies and build on people\u2019s existing expertise. We focus on applying [&hellip;]","og_url":"https:\/\/marana.com.au\/?page_id=903","og_site_name":"Marana Consulting Group","article_modified_time":"2013-12-02T19:58:14+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/marana.com.au\/?page_id=903","url":"https:\/\/marana.com.au\/?page_id=903","name":"Customer Service and Relationship Management - Marana Consulting Group","isPartOf":{"@id":"https:\/\/marana.com.au\/#website"},"datePublished":"2013-11-20T21:06:08+00:00","dateModified":"2013-12-02T19:58:14+00:00","breadcrumb":{"@id":"https:\/\/marana.com.au\/?page_id=903#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/marana.com.au\/?page_id=903"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/marana.com.au\/?page_id=903#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/marana.com.au\/"},{"@type":"ListItem","position":2,"name":"Customer Service and Relationship Management"}]},{"@type":"WebSite","@id":"https:\/\/marana.com.au\/#website","url":"https:\/\/marana.com.au\/","name":"Marana Consulting Group","description":"companies transformed","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/marana.com.au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/marana.com.au\/index.php?rest_route=\/wp\/v2\/pages\/903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marana.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marana.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marana.com.au\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marana.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=903"}],"version-history":[{"count":3,"href":"https:\/\/marana.com.au\/index.php?rest_route=\/wp\/v2\/pages\/903\/revisions"}],"predecessor-version":[{"id":1106,"href":"https:\/\/marana.com.au\/index.php?rest_route=\/wp\/v2\/pages\/903\/revisions\/1106"}],"wp:attachment":[{"href":"https:\/\/marana.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}