2020 Round Up with Sarah Barlow – Director of Marana Consulting Group
What have been the main issues organisations have had to manage in dealing with the COVID-19 pandemic?
Most organisations were able to adapt to the challenges exceptionally well. This was, in the most part, attributed to collaborative leadership and a willingness from staff to learn and adapt quickly. In the early days of the pandemic, we received some calls from clients, checking in and we were a sounding board for some. Hearing how they were facing the challenges was inspiring especially in regional areas of NSW, where clients were in the midst of dealing with the aftermath of bushfires and floods.
Leading up to COVID-19, some State Government clients were moving towards flexible ways of working in agile shared spaces and were negotiating the hurdles that this change presented. COVID-19 created some sense of urgency facilitating a faster transition. A positive outcome for organisations and their staff.
We work with organisations who have staff predominantly working in the front-line interacting with customers. At an organisational level, clients were having to navigate the government guidelines which were changing regularly. Staff were then having to quickly adapt their interactions to ensure both physical and psychological safety, whilst also having to enforce regulations, deal with non-compliance issues and manage customer expectations.
Whilst everyone was digging deep, the challenges were more evident around October. People Leaders were expressing their concerns that they and their staff were exhausted. Then in December, with the second wave, lockdown and restrictions, people had to cancel much needed holiday breaks. This has presented some challenges in early 2021. Some staff are still very fatigued and are finding it hard to “switch-off” in a constant “switched-on” culture.
What advice do you have in terms of skills needed by employees to thrive in the current work environment?
