• servicesandtraining

Services and Training

Our approach is pragmatic and business focused. Our own senior management experience means we understand the need to provide you with value for money and measurable results.

We begin by learning about your people and your organisation: the problems you have identified and the objectives you want to achieve. We will then submit a proposal that features a clear, cost-effective plan of action.

Most importantly, that plan will include processes to ensure that our solutions are successfully implemented and “stick”. ¬†We will work to transfer skills and procedures to help you achieve a lasting improvement.

LEADERSHIPANDMAN

Leadership & Management Development

Develop your team leaders, supervisors, executives and managers capabilities to positively impact staff and achieve business results

CUSTOMERSERVICE

Customer Service & Relationship Management

Promote accuracy, efficiency and confidence so that staff effectively deal with internal and external customers, clients and stakeholders including difficult situations.

speach

Communication & Workplace Effectiveness

Skills and strategies to take responsibility, deliver results, develop cooperation and improve workplace effectiveness individually, in teams and across organisations.

PERFORMMAN

Performance Management & Feedback

Give supervisors, managers and key staff the skills and confidence to constructively give and receive feedback related to work performance, conduct and behavior. Ensure that this is a regular process within the organisation and is valued by all staff.

PROJECTMAN

Project Management

Have projects run on time, on budget and to the agreed scope. Ensure staff understand the theory and apply practical skills, tools and techniques to deliver successful project outcomes.

HUMANRESOURCE

Human Resource Services

Customised and creative solutions in facilitation, focus groups, strategic and business planning.